Bicom & FreePBX → NetSapiens® Migration

Many of our reseller clients began their journey on legacy platforms — Bicom Systems and FreePBX. As their customer bases grew, those platforms hit hard limits: dynamic IVRs, detailed reporting, multi-tenant administration, and API access weren't keeping up with what their customers needed. They needed to move onto NetSapiens®, but the cost of getting a migration wrong — even one botched cutover — was unacceptable. Lost calls during business hours, endpoints failing to re-register, ported numbers going dark for hours: any of these would burn customer trust irreversibly.

• Initial data collection and validation — capture every dial plan, route, queue, IVR, auto-attendant, user, and device from the source platform with structured migration forms.
• Pre-migration architecture and provisioning — replicate the full configuration on NetSapiens® before any traffic moves. Pre-configure all features, users, numbers, and services.
• Number porting planning — for clients retaining their numbers, plan port-in timelines precisely with the losing carrier, ensuring compliance with local LNP regulations.
• Full system testing pre-cutover — validate inbound and outbound calling, trunk stability, codec negotiation, queue behavior, IVR navigation, and call recording.
• Coordinate cutover to minimize disruption — complete all backend setup before cutover. Execute the migration with minimal client interaction and no operational disruption.
• Re-provision devices and phones to the new platform, ensuring all endpoints register successfully on NetSapiens® — IP phones, softphones, mobile clients, and ATA gateways.
• Post-migration testing and final QA — confirm all settings, configurations, and numbers are working seamlessly on NetSapiens®. Test calls, domain checks, and trunk verification.
• Conduct regular audits of ongoing operations to maintain zero downtime after handoff.