VoIP Platform Support that stays inside your Workflow.

No. VoIP Support Pro is an independent provider of support services for the NetSapiens® platform and is not affiliated with, endorsed by, or sponsored by NetSapiens® or Crexendo, Inc.

Our white-label support operates entirely under your brand. We use your email addresses, phone numbers, and support materials, so your customers never know we are involved.

Absolutely. Our services are designed to scale with your business so support capacity can expand as your customer base grows.

We specialize in NetSapiens® support and operations for MSPs and resellers.

Our standard SLA guarantees a response within 15 minutes for critical issues and 30 minutes for non-critical issues.

We provide detailed reports on ticket volume, resolution time, customer satisfaction, and common issues, customized to your schedule.

Yes. With access you provision, we operate inside your tenant from the NetSapiens® portal, the bill center, and the manager portals — making the configuration changes ourselves rather than handing instructions back to your team. All changes are documented in your PSA so you have an audit trail.

Yes. Many of our reseller clients run on NetSapiens® via SkySwitch (a BCM One company) or another wholesale aggregator. We work inside the aggregator portal under your account, with the same support model — dial-plan changes, billing operations, porting coordination, escalations — as we run for a direct NetSapiens® operator.

Our critical SLA is a 15-minute first response. For dial-plan or porting incidents specifically, a Tier 3 engineer takes the ticket immediately, captures the current state of the configuration, and either rolls back the change or implements the fix with full audit logging — typically within the same shift, not the next business day.