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Terms of Service

These terms govern your access to and use of voipsupportpro.com. Please read them carefully. By using the Site, you agree to them. If you do not agree, please do not use the Site.

Last updated: 17 June 2026

1. Agreement to these terms

These Terms of Service ("Terms") are a binding agreement between you and VoIP SupportPro ("VoIP Support Pro", "we", "us", or "our"). They govern your access to and use of the website at voipsupportpro.com and any content, features, or functionality offered on or through it (the "Site").

By accessing or using the Site, you confirm that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy. If you are using the Site on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

2. Scope: website vs. services

These Terms apply to your use of the Site only. They do not govern the white-label NetSapiens® support services we provide to clients. Those services are governed by a separate written agreement — for example, a master services agreement (MSA), statement of work (SOW), and/or data processing addendum (DPA) — signed between VoIP Support Pro and the client.

If there is any conflict between these Terms and a signed services agreement with respect to those services, the signed services agreement controls.

Browsing this Site, submitting the contact form, or requesting an assessment does not create a services relationship or any obligation on either party to enter into one.

3. Eligibility

The Site is intended for businesses and for individuals who are at least 18 years old and able to form a legally binding contract. The Site is not directed to children, and you may not use it if you are barred from doing so under applicable law.

4. Acceptable use

You agree to use the Site only for lawful purposes and in accordance with these Terms. You agree that you will not:

  • use the Site in any way that violates any applicable law or regulation;
  • attempt to gain unauthorized access to the Site, its servers, or any connected systems or networks;
  • probe, scan, or test the vulnerability of the Site, or breach or circumvent any security or authentication measures;
  • introduce any viruses, malware, or other malicious or harmful code;
  • use any robot, scraper, or other automated means to access or harvest data from the Site without our prior written permission;
  • interfere with or disrupt the integrity or performance of the Site, including by overloading or flooding it;
  • submit false, misleading, or fraudulent information, or impersonate any person or entity; or
  • use the Site to send unsolicited or unauthorized advertising, spam, or other solicitations.

We may investigate any suspected violation and may suspend or restrict access to the Site at our discretion.

5. Intellectual property

The Site and all of its contents — including text, graphics, logos, images, layout, design, and software — are owned by VoIP Support Pro or its licensors and are protected by copyright, trademark, and other intellectual property laws.

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and view the Site for your own internal, informational, and business-evaluation purposes. You may not copy, reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any part of the Site without our prior written consent, except as permitted by applicable law.

6. Trademarks

"VoIP Support Pro", our logo, and other marks displayed on the Site are trademarks of VoIP Support Pro or its affiliates. You may not use them without our prior written permission.

SkySwitch® is a registered trademark of BCM One. Viirtue® is a registered trademark of Viirtue, LLC. NetSapiens® is a registered trademark of Crexendo, Inc. VoIP Support Pro is an independent service provider and is not affiliated with, endorsed by, or sponsored by BCM One, Viirtue, NetSapiens®, or Crexendo. All other trademarks referenced on the Site are the property of their respective owners.

7. Submissions and enquiries

When you submit information through the Site — for example, via our contact form or live chat — you agree that the information you provide is accurate and that you have the right to provide it. We handle the personal information you submit in accordance with our Privacy Policy.

If you send us ideas, suggestions, or feedback about the Site or our services, you grant us a non-exclusive, royalty-free, perpetual, and worldwide license to use that feedback for any purpose without obligation or compensation to you. Please do not send us confidential information you do not wish us to use in this way.

8. Third-party links and services

The Site uses and may link to third-party websites and services that we do not own or control, including live chat (Tawk.to), contact-form processing (Google), and hosting and security (Cloudflare). We provide these for convenience and functionality and are not responsible for the content, policies, or practices of any third party. Your use of third-party services may be subject to their own terms and privacy policies, and we encourage you to review them.

9. Availability and changes to the Site

We may modify, suspend, or discontinue all or part of the Site at any time, with or without notice. We do not guarantee that the Site will always be available, uninterrupted, error-free, or secure. We are not liable for any unavailability of the Site or for any loss arising from it.

10. Disclaimers

The Site and all content on it are provided "as is" and "as available", without warranties of any kind, whether express or implied. To the fullest extent permitted by law, we disclaim all warranties, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

Content on the Site is provided for general informational purposes only and does not constitute professional, legal, or technical advice. While we aim to keep information accurate and current, we make no representation or warranty that it is complete, accurate, reliable, or up to date. Any reliance you place on the Site is at your own risk.

11. Limitation of liability

To the fullest extent permitted by law, in no event will VoIP Support Pro or its officers, directors, employees, or agents be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business, arising out of or related to your access to or use of (or inability to use) the Site, whether based in contract, tort, negligence, strict liability, or otherwise, even if we have been advised of the possibility of such damages.

To the fullest extent permitted by law, our total aggregate liability arising out of or related to the Site will not exceed [insert amount, e.g. USD 100]. Some jurisdictions do not allow certain limitations of liability, so some of the above may not apply to you.

The bracketed liability cap above is a placeholder. Confirm the figure and the wording of this section with qualified legal counsel before publishing.

12. Indemnification

You agree to indemnify, defend, and hold harmless VoIP Support Pro and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to your misuse of the Site, your violation of these Terms, or your violation of any law or the rights of any third party.

13. Privacy

Your use of the Site is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. By using the Site, you acknowledge that you have read the Privacy Policy.

14. Governing law and disputes

These Terms are governed by the laws without regard to its conflict-of-laws rules. You agree that any dispute arising out of or relating to these Terms or the Site will be subject to the exclusive jurisdiction of the state and federal courts.

If you want to require arbitration, a class-action waiver, or a different venue, have counsel draft that language — it is not included here.

15. Changes to these terms

We may update these Terms from time to time. When we make material changes, we will update the "Last updated" date above and, where appropriate, provide additional notice. Your continued use of the Site after changes take effect constitutes acceptance of the revised Terms. If you do not agree to the changes, you should stop using the Site.

16. General terms

  • Entire agreement. These Terms and the documents referenced in them (including the Privacy Policy) are the entire agreement between you and us regarding the Site and supersede any prior understandings regarding the Site.
  • Severability. If any provision of these Terms is found unenforceable, the remaining provisions will remain in full force and effect.
  • No waiver. Our failure to enforce any provision is not a waiver of our right to do so later.
  • Assignment. You may not assign these Terms without our prior written consent. We may assign them in connection with a merger, acquisition, or sale of assets.

17. Contact us

If you have questions about these Terms, contact us: