API Automation Dashboard for SkySwitch (NetSapiens®)
To meet specific needs like dial plan changes and CID management, we built an API-driven dashboard for our NetSapiens®-via-SkySwitch reseller clients.
Headline result
faster change-request lead times
The challenge
What our client was up against.
Our NetSapiens®-via-SkySwitch reseller clients had a recurring frustration: every dial-plan change, every CID campaign tweak, every routing adjustment required a support ticket. The SkySwitch reseller portal exposes the basics, but the deeper PBX customizations our resellers needed sat behind the API — and behind the SkySwitch support queue. Growing user bases revealed the gap quickly. Resellers were waiting days for changes their customers expected in minutes. The ticket backlog grew. Customer satisfaction suffered. And resellers had no visibility into what was actually configurable.
Our approach
How we solved it.
We architected a lightweight API-driven orchestration layer paired with a user-friendly dashboard. The dashboard sits between the reseller and the SkySwitch API, exposing controls that the standard portal hides. Resellers self-serve the changes they previously had to file tickets for — dial-plan edits, CID campaign updates, IVR routing tweaks, user provisioning. Behind the dashboard, our API layer talks directly to NetSapiens® and SkySwitch, handles authentication, versions changes, and rolls back cleanly if anything fails.
What we did
Step by step.
Every activity on this list ran on every cutover or build — no exceptions, no shortcuts.
- Mapped the full SkySwitch and NetSapiens® API surface to identify every control that could be safely exposed to resellers.
- Designed a dashboard interface optimized for reseller workflows — not a copy of the underlying admin panel, but the workflows resellers actually run.
- Built a dial-plan editor with version control, so resellers can iterate without fear of breaking production.
- Implemented CID campaign management with carrier-side compliance checks built in.
- Added user provisioning, queue management, and IVR routing as self-service workflows.
- Connected billing and usage data so resellers see cost implications of changes before they make them.
- Built an audit log so every change is traceable to a specific user and timestamp — important for compliance and incident response.
- Continuous monitoring and updates as both SkySwitch and NetSapiens® APIs evolve.
Results
What changed for the client.
Change-request lead time
PBX customization support queue
Customer satisfaction scores
Monthly SkySwitch invoices
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Read case study →Services involved
What this engagement draws on.
The work above maps to these ongoing services. Same engineers, same operational standards, packaged for repeatable delivery.
White-Label VoIP Helpdesk (Tier 1–4)
Tier 1–4 NetSapiens® helpdesk under your brand. Our engineers work inside your PSA and email domain with a 15-minute response SLA. Book a free assessment.
Learn about white-label voip helpdesk (tier 1–4) →Outsourced VoIP Billing Support
Outsourced NetSapiens® billing support for MSPs: invoice runs, rating fixes, disputes and plan changes handled accurately under your brand by telecom engineers.
Learn about outsourced voip billing support →Talk to the team
Could we do this for you?
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