VoIP Platform Migration Services
Move customers cleanly onto NetSapiens® or consolidate their environment without unnecessary downtime. Scope, test, cut over, and roll back safely when needed.
At a glance
- NetSapiens® cutover planning
- Fixed-scope migration planning
- Number porting coordination
- Rollback planning and verification
- Platform handoff documentation
What it is
Definition & scope
Low-risk, fixed-scope migrations onto NetSapiens® for VoIP resellers and MSPs. We move customers from Bicom Systems, FreePBX, Cisco BroadWorks, Metaswitch, 3CX, or another NetSapiens® tenant onto your NetSapiens® platform — with the entire migration front-loaded so cutover day is uneventful. Every dial plan, queue, IVR, user, and endpoint is pre-built and tested on the destination tenant before any traffic moves. By the time numbers port and devices flip, the new platform has already been proven.
What's included
Scope of work covered.
Every item below is delivered as part of the engagement — no add-ons, no surprise line items.
Source platform audit
Extract every dial plan, route, queue, IVR, auto-attendant, user, device, and feature into a structured inventory.
Destination tenant build
Pre-configure all features, users, numbers, and services on NetSapiens® before any cutover happens.
Number porting coordination
LOA preparation, RESPORG transfers, carrier-side scheduling, and porting risk mitigation.
Endpoint re-provisioning
IP phones, ATAs, softphones, mobile clients — pre-staged with the destination provisioning URL so they register on cutover without manual touch.
Pre-cutover test calls
Inbound, outbound, codec negotiation, queue behaviour, IVR routing, and call recording verified end-to-end.
Cutover-day coordination
Explicit rollback decision points at each phase; we know in advance what triggers a rollback and what does not.
30-day stabilization window
Post-migration verification calls plus engineers available for emergent issues, same 15-minute critical SLA.
What's not included
Out of scope.
We're upfront about boundaries so there are no surprises later. These items are either handled by you, a specialized partner, or scoped as a separate engagement.
- Origination of LOA forms (you provide as account holder).
- Customer notification and scheduling (you own the customer relationship).
- Hardware purchase or replacement (we recommend; you procure).
- Source-platform support after cutover (we leave it operational so you can confirm before decommission).
- Custom integrations between NetSapiens® and your CRM/PSA (separate scope).
Onboarding
How we get started.
A predictable onboarding designed to plug into your stack with minimum disruption.
Step 1
Scope review
Source platform, customer count, port-out complexity, target dates. Fixed-price quote within 48 hours.
Step 2
Data collection sprint
We provide structured migration forms; you fill in customer-specific details. 1–2 weeks depending on size.
Step 3
Destination tenant build
1–2 weeks of parallel configuration work on NetSapiens®. No customer impact during this phase.
Step 4
Test cutover
Often an internal account first, to validate the playbook end-to-end and exercise the rollback path.
Step 5
Production cutover
Customer-by-customer with documented windows. Rollback plan is on the table at every phase.
Service-level agreement
What we commit to.
Cutover events are scheduled events, not incidents — the SLA is the cutover window itself, measured in zero downtime. Pre-cutover work runs to your scheduled deadline; if a port cannot complete on the target date for carrier reasons, we adjust the cutover window and notify you 72 hours in advance. Post-migration support runs 30 days with engineers available for any emergent issues — the same 15-minute critical SLA applies. Every customer-impacting event during a cutover window gets a written post-incident report within 24 hours.
FAQ
Common questions about voip platform migration services.
How long does a typical migration take?
From scope-confirmed to cutover-complete is usually 4–8 weeks for an MSP-sized rollout (10–50 tenants). Single-customer migrations can complete in 2–3 weeks. The variable is port complexity; the rebuild on NetSapiens® is rarely the constraint.
What is the rollback plan if cutover fails?
Every cutover has explicit rollback gates. Until numbers actually port, rollback is trivial — point provisioning back at the source platform. After porting, rollback requires emergency port-back, which carriers honour within 1–2 hours. We exercise rollback on the test cutover so we don't discover it under pressure.
Do you handle the LNP paperwork directly?
We coordinate the porting workflow — LOA preparation, FOC dates, carrier communication, exception handling. The account holder (usually you or the end customer) signs the LOA. We handle everything else.
What about phones that aren't compatible with NetSapiens® provisioning?
We flag incompatible hardware during the audit. Most vendor models from Polycom, Yealink, Cisco, Grandstream, and Snom are supported via NetSapiens® device profiles. Where models are not supported, we document the replacement plan during scoping so you can budget hardware.
Can you migrate from another NetSapiens® tenant?
Yes — tenant-to-tenant moves are easier than cross-platform migrations because feature parity is automatic. The work focuses on porting, endpoint re-provisioning, and verification rather than configuration translation.
Is post-cutover support included or separate?
30 days of post-migration stabilization is included. After that, ongoing operations roll into the white-label helpdesk (separate engagement) or you can handle in-house and call us for escalations only.
What clients say
In their own words.
“Partnering with this team has been a game-changer. Our clients never experience downtime, and we get to focus on scaling our business.”
“Their white-label support is flawless. Our customers think they're speaking directly with our in-house team. Highly recommended!”
“From onboarding to ongoing maintenance, they've handled everything smoothly. Incredible expertise!”
Other services
Often paired with voip platform migration services.
White-Label VoIP Helpdesk (Tier 1–4)
Tier 1–4 NetSapiens® helpdesk under your brand. Our engineers work inside your PSA and email domain with a 15-minute response SLA. Book a free assessment.
10DLC Registration & Compliance Service
10DLC handled end to end for NetSapiens® providers: brand and campaign registration, vetting, throughput management and ongoing compliance monitoring.
Outsourced VoIP Billing Support
Outsourced NetSapiens® billing support for MSPs: invoice runs, rating fixes, disputes and plan changes handled accurately under your brand by telecom engineers.
Talk to an engineer
Ready to add voip platform migration services to your stack?
Book a free 30-minute assessment. We'll map fit, scope, and SLA — no sales pressure.