Author

Sabith

Billing operations lead at VoIP Support Pro — handles CDR reconciliation, invoice-cycle coordination during migrations, and the financial-workflow side of reseller onboarding.

3 posts

Provisioning a Grandstream ATA and Configuring a Call Queue in NetSapiens®

End-to-end walkthrough: create the domain and users, provision a Grandstream HT818 ATA against the NDP endpoints server, assign lines to extensions, then build a linear-hunt call queue with agents in ring order.

August 14, 2026

Migrating to NetSapiens®: A 6-Phase Cutover Playbook (2026)

The 6-phase cutover playbook we run for resellers migrating to NetSapiens® — discovery, tenant build, parallel testing, porting, cutover, and stabilisation.

June 24, 2026

Choosing the Right NetSapiens® Support Model

A practical checklist for MSPs comparing NetSapiens® support partners — coverage hours, SLA depth, engineer tiers, operational scope, and exit terms.

April 20, 2025

← Back to all posts